Reviews of Assurance Van Lines

Misleading and poor service.

Review · 27 Jan 2018 · MoveAdvisor

Reviews are misleading because they don't do the move themselves. We had looked up The reviews for Assurance and thought we were in good hands. The representative talked us into letting the movers they sent us(lite van lines) pack us up because it would only be $200 more. They were awful! They stuffed boxes full of paper and wrapped them in tape like mummies then charged us significantly more than estimated due to packing supplies and space on the truck. Our things arrived a week late and suspiciously appeared suddenly after we called them. We got stuck with an extra $300 fee due to street parking and they gouged our walls and scratched up the floor while they were rushing around. Now that we unpacked, everything fragile was broken, furniture is missing parts, our travel souvenirs are broken, and everything we own is scratched. The large items - TV, game consoles - aren't broken so we won't be getting any compensation from the company despite our insurance we supposedly had. Do not trust Assurance! Find out who they will be sending and look them up before booking!

Worst moving company I have worked with in my military career.

Review · 30 Sep 2018 · MoveAdvisor

Dishonest, and anti- military! Do not use! Check the BBB for honest (and a lot of dishonest) reviews. The long reviews with details are all very similar to my experience. They told me they were a "military preferred mover" and one of the "Top 3 military movers on the east coast." All of these were verified false with JPPSO once I started having problems. They gave me one rate with great promises, then over doubled the rate and told me that was just for moving, not for packing. When I told them that was unacceptable, they told me I was not allowed to cancel, they would come anyway. After a lot of discussion, I was finally able to find the local mover who they subcontracted with, and they said they were given different dates and would need 3 full days (as I estimated), and that they would not be able to arrive until two days after I needed to be out of the house. Do not use! I have been in the military for over 20 years, with over a dozen moves, and this was the worst experience I have ever had. (Yes, I have more details if you want to know. See BBB for other similar horror stories.).

Awful.

Review · 18 Apr 2018 · MoveAdvisor

My wife and I decided to move from DC to NY for personal reasons and after submitting for quotes, Assurance Van Lines was the first company to call that didn’t' seem like total thieves (totally wrong). A sales rep named Ryan contacted us after submitting for quotes and was our point of contact when planning the move. He certainly knew how to sweet talk us because there were several things he shared that ended up being not true. This review also encompasses Budget Moving and Storage which is based out of Rockville Maryland, and was contracted by Assurance Van Lines to do the move. To start with, we worked with Ryan Summit from Assurance based in the New York City office and explained that our target was Memorial Day weekend but we were open on drop-off and pickup (pickup being Friday/Saturday, drop-off Tuesday/Wednesday) due to the nature of the holiday weekend. He understood the situation and assured us that we would know when our pickup was 5-7 days before (Lie #1). This caused us to have to coordinate with both our old apartment and new apartment building for moving elevators, but not really a big deal as both buildings were accommodating to our situation. Turns out we didn’t 'know our pick up until 24 hours ahead. We were also told that according to Department of Transportation rules that they could have up to 4 business days to deliver our stuff because of the nature of our move (which was fine, but we once again explained our situation with the NYC apartment and how they had restrictions, and started early to cover ourselves). In addition, we were also told that we would not need to wrap the TV, dresser, lamps etc. and that they would be provided as part of the move (lie #2). However, we were then told the week of that we would be responsible for wrapping…

Same horrible experience.

Review · 27 Jan 2018 · MoveAdvisor

Vincent Brinkman of this company gave me a delivery date. Based on that date which, by the way, Vincent picked, I paid additional pro rated money to rental company of @ $300 and left my home for the two day drive to Austin from Chicago. Vincent was responsive up until the point my boxes were picked up. Once they have your stuff, they will keep it as long as they see fit to maximize their profit. They pass you off to a third party moving company who tells you no, you will not in fact receive your things when Vincent promised. Now you will Wait two to two and a half weeks for delivery and there is not a thing you can do about it. Customer service is beyond rude and yells at you. They dgaf about the additional money Vincent cost me with his lies. They have my money and I can basically get lost now. This is what you get from This company. Do NOT use them. I’ve never been treated so poorly by a company in my entire life. Now I just hope my things are delivered in the two to two and a half weeks. I have clothing for two days with me. This will Happen to anyone who uses this company. I only wish I had read the reviews. All are true.

Run!!

Review · 15 Jan 2018 · MoveAdvisor

Do not use this company!! They are a total scam. They’ll tell you upon booking that you’ll have your items in a couple days, charge additional costs once they have your belongings. Then when you’re hunting down your items, they tell you to deal with their 3rd party shipped, who you don’t even have a contract with. Our items have gone 2 hours away in the past 8 days! And still they said it could be another 2 weeks! You’ll never get anywhere with their ‘customer service’ - it’s a joke. The girl said I could make other arrangements?? Like go pick up my stuff myself! Unreal! Run from this company as fast as you can. I wish I’d read reviews before dealing with their snake of a salesman.

Movers Beware- Single woman - Veteran.

Review · 13 Jan 2018 · MoveAdvisor

Do not, I repeat do not use this company. A total scam. Don’t be fooled by smooth talking sales pitch you will receive initially. Keep this in mind. I was given a supposedly binding contract contract quote before I had packed a single item. I was warned by the smooth talker about shopping around. “A lot of companies quote one price and then charge additional in the other end”. You know why he knew. He was that company. Once he gets the deposit. You never hear from him again. A matter of fact print and keep copy of your comm during that process. Because they somehow retract it once they shop you out to an overpriced/inexperienced crew/poor condition moving truck company. Claimed you have 30 days free storage on other end. 250.00 a day threat everyday you don’t take delivery. Held my furniture hostage if I didn’t pay an additional 1,000 above contract price. After leaving a U-haul trailer full of stuff behind. Because truck wasn’t large enough. So after I received my shipment. Major damage to a Heirloom China Cabinet, coffee table and the end tables. Movers noted the damage. Door to truck had caused. Estimate for repairs a little over a thousand dollars. The settlement company offered me 62.00 dollars. Time for an attorney. Moved from FL to NC. Moving company over 5,000 dollars. Me a nightmare.

Don't hire this company.

Review · 7 Jan 2018 · MoveAdvisor

The initial sweet talker disappears after you pay the deposit and is least concerned what happens with your move. They sell your contract to Top Rate Moving Company, which they do not disclose. They took almost 5 weeks to deliver my stuff!! They do not deserve any star. The Top Rate Moving Company over charged. They did not even have tools to measure the distance from pick up location to the truck. He guesstimated the space used in the truck.

Scam - dishonest - stay away.

Review · 5 Jan 2018 · MoveAdvisor

Please don't hire this company for your move, Horrible, horrible, horrible. Save yourself some troubles please. Lies, lies and lies. Can I give a minus 5 stars? They lie to you to get your business and once they get your money you are in trouble. they lied to me about cancellation date, size of boxes they are pricing me for, even the inventory, and most of all they outsource your moving to a 3rd party that is just like them. Tried to call them before the 7 days cancellation deadline, no one will answer. Suddenly when you can no longer cancel they answer your call. The agents are disrespectful and won't even let you talk. Last year only they have 85 complaints with the Better Business Bureau, people lost their belongings, things completely broken, getting away with people deposits, lies and so one. This is a very dishonest company in business to scam people. Save yourself some headache and take your business elsewhere to avoid a nightmare. The good reviews they have here are misleading, they probably paid people to write these for them. I wish I have read some of the reviews here before I went to them.

Interstate move that did not happen.

Review · 3 Jan 2018 · MoveAdvisor

To anyone looking for a moving company, don’t even consider Alliance Van Line, a Moving Broker in Ft. Lauderdale FL who I have found to be dishonest. Below are a number of issues I experienced. If you think you can beat their game make sure they have NOT used the date you paid the deposit, which in my case was in excess of 29% of the total cost, as their Pick-Up date. I questioned this prior to signing as I was working months in advance of my move with no actual move date available nor had I completed the inventory, but was told it would not affect return of my deposit. Not true!! See multiple other reviews where other customers experienced the identical problem. When I had to cancel due to circumstances, a Manager initially stated that I was told the opposite, that what I had been told was in the “notes” and then, after a brief hold stated that he "went to bat for me" with his boss and they agreed to refund of less than 50% of my deposit because most customers “lie” to get out of a contract but he believed me. Further, when you receive an email “A Transaction Refund” notification it includes a “Merchant Contact Information” the URL [email removed] which, when entered provides the warning “You are about to log in to the site “assurancevanlines.com” with the username “info”, but the website does not require authentication. This may be an attempt to trick you.” Maybe, maybe not but this company has been so dishonest that I cannot trust anything they say. Additionally their merchant address is listed as being in New York but New York office refused to speak with me. Finally, they claim to be accredited by the Better Business Bureau but this location (Ft Lauderdale FL) is not, their web site sends you to a Assurance Van Lines Broker in Texas who has good…

False Promised.

Review · 29 Dec 2017 · MoveAdvisor

I feel scammed by Assurance. They gave us a “binding” agreement beforehand that apparently bound them to nothing at all. They did a pre-move inventory survey twice and gave us a quote. In the end, their surveys and quote were over 50% off and we had to pay more. On top of that, they told us our stuff would take about 5 days to move.. we’re on Week 3 and it still hasn’t left the depot. When we called they said they legally had 31 days to move our stuff and that they were probably going to take it all. They act as brokers to the actual moving companies and do no actual work at all. This also means they bear no responsibility or liability if/when things go bad. Horrible experience.