Reviews of AV Moving

This move didn’t cost much.

Review · 4 Aug 2015 · MoveAdvisor

I was really looking for a good moving company who doesn’t charge astronomically to move my valuables from New York, NY to Richmond, VA. The solution was AV moving. I have heard of them before but it was my first time experiencing their amazing service. The whole move was conducted by these guys in such a professional manner. They arrived early, packed everything with great care and loaded all my stuffs onto the vans with caution. I wasn’t sure if the truck was too small but they fit everything into it quite comfortably. The best part was that AV moving charged me very reasonably. Their initial estimate wasn’t too high to begin with. The final bill was $50 dollars less than that.

Hire this company.

Review · 1 Aug 2015 · MoveAdvisor

I have had some horrible experiences with moving companies in the past. They broke my $2000 vase, vanished boxed into thin air and charged me ludicrously in the final bill. I was just about to give up on them when I found AV Moving. These guys are really the diamond in the rough. I hired them to move my belongings. Honestly, I hired them because they quoted low. But the services they provided were outstanding. Everything was like clockwork with these guys. The movers arrived exactly at 9:00 am. They were so experienced and it showed in the way they worked. They finished packing all my belongings in just 1 hour. Then they took another 30 minutes to load everything to the van. I did have to pay them for the whole 2 hours but I have no beef with that. They made the delivery on time. All my valuables were intact and nothing suffered even the slightest of damage. It really never happened to me before.

I’m never moving on my own again.

Review · 23 Jul 2015 · MoveAdvisor

I relocate a lot and it’s usually just me hiring a truck, driving something I don’t really how to. Then I get some of my friends to carry my furniture to the truck and shove everything in a clutter. I always ended up with broken chairs or scratched table-top glass. Finally, taking the suggestion of my sister, I decided to hire AV Moving to do the job. They showed me the ugly truth. You should let people do their jobs and mind your own business. They guys were amazing. They arrived on time and were done in just 2 hours. It used to take me 8-9 hours just getting the furniture downstairs. Nothing broke during the journey from Portland to Vegas. I don’t even have to look bad to some really tired friends. I strongly advise you hire these guys for your own benefits.

Crooks.

Review · 8 Dec 2015 · MoveAdvisor

Also known as Top Movers The is the worst example of this industry - after waiting over 25 hours for a moving truck and crew - one guys and a crew he got off Craigslist showed up in a van and small pull behind trailer to move 2 rooms of furniture. The van had no plates and the trailer had an expired paper plate from New Jersey - I refused to put my property in the vehicle - Never give a deposit to this company or any professional mover.

Very unreliable moving company.

Review · 18 Oct 2015 · MoveAdvisor

I found this moving company after doing online research and it was near where I was living at the time. I made a horrible mistake using them for my move. I moved from PA to AZ and besides politeness on the phone I cannot think of one thing this company got right. Moving my stuff out of my old house was a tolerable experience but some of my stuff got broken and I ended up getting charged more than what was initially agreed (based on a verbal estimate which I know is not exact). But from here on out was the major problem. I had this company pick up my stuff 10 days in advance of me actually moving so I would not be in Arizona as long without my stuff. Turns out that was a mistake because I was living there without any of my stuff for 3 1/2 weeks! I had to live with a family friend for this entire time because I did not have a bed or any other stuff for my new apt. This means I paid 1 months rent without even living there b/c my stuff had not shown up. What is worse is that, even though they were always polite, they would keep lying to me about delivery dates and then when those dates passed by they would give me a clearly fake excuse for why my stuff is still not here. After 3 weeks I just wanted to know where my stuff was located and they could not tell me! I understand there are logistical issues with long distance moves but this was ridiculous. This is the service this company provides and they are not good at providing it. When my stuff finally showed up they only sent 1 guy to move all my stuff in. They also lost my box spring for my bed and broke a few glasses/picture frames. I filed a claim but that is pending so we will see if they have any decency in them to reimburse me for my missing/broken things. do not use this company, especially for long distance moves…

Do Not Use This Company.

Review · 30 Sep 2015 · MoveAdvisor

DO NOT CONSIDER USING THEM IN ANY CIRCUMSTANCES!! Before closing the deal with them I made sure to have all my questions answered from nicole and other employees and here are the reasons why you should never hire them. Note that I have all documented including phone calls recordings.My horrible experience begins at the pickup date. They used a 3rd party company and employees with a rental truck. nicole clearly stated that they had their own trucks at all times. The first thing the driver asks me (using another moving company uniform called atlas) is if I was going to tip them well. I felt threatened that if I didn't he would not take a good care of my belongings and also make sure to place them in the truck in a way that he would be able to charge me for extra space which he did. AT the end he was just a 3rd party company so why care?!They promised me to deliver within 14 days of the pickup date and they took almost 5 weeks. I knew that by law they have 21 days from the first available delivery date to deliver and I told them I needed my belongings way before and they gave me a verbal promise saying okay for the 2 weeks delivery. Clearly their promises were given just to convince me to choose their company. I called Nicole several times to ask why it was delayed and her answer was always the same: I need to check with my "operations manager david"which is not in the office. And she would never reply or call me back. The funny thing is that during the quotation process her "operations manager david" was always available on a "desk next to her"to clarify questions about hiring them. I've tried speaking with another employee called andrew and his answer was: I need to locate the truck driver and I never heard back from him. With no more choice I had to just sit and…

Don't trust the company.

Review · 8 Sep 2015 · MoveAdvisor

Worst moving experience ever! I told the salesperson we wanted an accurate total price so the company sent a person to our house to do the estimate. I showed him everything that needs to be moved. We were quoted at $5,800 for 2050 cubic feet, including $1,000 insurance. On the day of packing, after everything was loaded to the two trucks, we were told they got 3000 cubic feet and the price should be $9,000. That was more than 60% jump excluding insurance. We were also told that we had to pay the rest of $9,000 in cash when they arrived at our new house; otherwise they would not unload. This was no different than a robbery. I wanted to talk to the salesperson but he could not be reached.

Beware do Not Use!!

Review · 3 Sep 2015 · MoveAdvisor

Please spare yourself the frustration and stress of using this company!! Not only is their customer service awful, but they were contracted my business from Magic Touch Movers (see my review for them as well) and they increased the price per square foot I was "contracted for in writing" through Magic. I attempted several contacts to get this corrected as I had paperwork that stated I was only to be charged $3.25/sq foot and they refused to honor it. In fact, what they did was threaten to leave my things in storage at a rate of $300/month until I paid their increase. In addition, Tim the pick up driver, called and asked that I have my family meet him at a different time so "HE" and "HIS"schedule could be accommodated. My family made these arrangements possible and Tim left my brother and 2 children under the age of 5 to sit there and wait for over an hour. Of course, no apology. From there, I had to ask for a copy of the inventory list on 3 occasions and was continually told it was emailed. I didn't receive it until the day before my delivery. Unacceptable. Repeated phone calls to Vernia and Mary, resulted in nothing but promises to handle the issues I was having, but I never heard back from either of them. Once my things arrived, the inventory was short and damaged. They have lost/stolen 5 boxes, 2 tables, 2 wooden-large candle holders and a bed frame. They also damaged a fan to where it's not even usable anymore and they crushed a lamp and lamp shade that was packed by THEM. I can only imagine how trying to get this refunded will go! Don't waste your time, efforts or money. You and your belongings will be treated terribly even after you have done them favors to make things easier for them!! .

BEWARE !!. Never hire this outfit.

Review · 21 Aug 2015 · MoveAdvisor

BEWARE. These guys are cheaters and fly by the night outfit. I had them come out the house to do the estimate and after they came to pick up the stuff, they increased the price by 60%. I was quoted 1100 cubic feet during in home estimate and when they loaded the stuff, the loader said it came out to 1600 cubic feet. What is the purpose if in home estimate then? Then during the delivery, all my stuff fit in 1200 cubic feet. I had the delivery guy on video confirming that everything fit less than 1200 cubic feet. Tried to call and email them with video of the delivery guy's statement but these cheaters never called back. On top of that, I lost couple of my boxes and delivered someone else sofa set. Never ever hire these scumbags..

This Company is a Scam With Fake Reviews.

Review · 18 Aug 2015 · MoveAdvisor

Worst moving company ever.. If I could do less than one star I would, if I could give negative stars I would. We moved cross country and haven't gotten our things and it's 12 days after the date they were supposed to drop it off. No one picks up the phone anywhere but when I called from a different number they picked it up because they thought I was a new customer and maybe someone else they could scam. No one is helpful what so ever and literally told us that they "have no idea where your things are" or when they will be delivered which is pretty alarming considering the valuables they have. Me and my husband have to sit and call every number they have repeatedly for someone to even pick up and then they don't have any answers for where our things are or when they will be delivered. This company either has no regard for their customers or they have no idea what they are doing, I think it's both. My husband has been told by a representative, "Barbara" if that is her name that she doesn't have time to speak to him on the phone, and that she has other work to do when it is her job to help us get our things!! My brother does cross country trucking and it is never delayed 2 weeks unless this company is a scam and just took our things. They had no problem picking it up and getting our money but when it's time to deliver they don't even know where our things are. I would never in a million years recommend this company to anyone. They are a little cheaper but a lot [EDIT], I have no idea how they have good reviews on here, as one other person stated they must have either had family members do it or did it themselves. I recommend to go with well known companies not some random company from new jersey. They'll call you for your money and things but won't deliver, now im stuck…