Reviews of Hawaiian Moving Pros

Best moving company.

Review · 14 Nov 2019 · MoveAdvisor

It took me sometime to leave this review. But, I have to give credit where credit is due. I was on the fence about moving companies but Hawaii Moving pros made me believer. I got a quote from Jerry Love He always was available to answer any questions that I had. The movers showed up and move very fast and they were polite. I highly recommend using Hawaii moving pros for your next move. Ask for Jerry or Michael two of the best at what they do. I will be using them again on my next move. Thanks Hawaii Moving Pros.

Amazing customer service.

Review · 8 Nov 2019 · MoveAdvisor

Michael is THE best customer service rep in the business! He answered all of my questions in a timely manner, I didn’t feel rushed, and he gave me a fantastic deal ($5,000 cheaper than other companies) The process was easy, stress free, and convenient. All my questions were answered & I had an order number within 10 minutes in full detail. I will definitely be recommending Michael to friends/family looking to relocate. ASK FOR MICHAEL TO GET THE BEST RATE!!

Moving from NJ.

Review · 19 Jul 2020 · MoveAdvisor

The only limitation of my comment is ghe communication preceeding the move. The packing and loading of the house was otherwise made by a fantastic crew having Carlos as a foreman. He was excellent in his communication witv us and his team, was very much attentive to our questions or requests, and his team was extremely cautious re the card of our goods, the respect of distanciation. They were all very polite,kind and respectful and it was a remarkable experience for us. I wish for them to be at our destination for the unpacking. Ghey worked very hard, in tough weather, but remain calm and smiling all along. They were the best part of the house sale and move. They are true professionals!! I hope they will be given a chance to see ghis review as a boost. They definitely deserve it. Tons of respect on our end for their behavior. We wish more people would have their commandable attitude. The administeative staff for the move in NJ was equally responsible and pleasant. Kuddos to All.

Long Distance move to Kona, HI.

Review · 2 Sep 2020 · MoveAdvisor

I read the negative reviews on this company and decided the positive outweigh the negative. I was wrong! I discovered that companies actually pay for positive reviews. We decided not to ship in boxes and used heavy duty totes instead. This company still managed to break multiple lids and actually bend and break totes. We received damage items and more importantly they "misplaced" our expensive synthesizer. Customer service will not return calls or emails at this point. Jazmine and Carly was very professional and polite until we made the final payment. Fortunately, I did not sign their agreement to settle for sixty cents per pound if something is damaged or missing. I have no choice but to pursue legal actions. Do yourself a favor and find another company. Mike G. Moving cost $5200.00.

Hawaii Moving Pro rip-offs.

Review · 7 Jun 2020 · MoveAdvisor

Professional rip offs.. They are great, almost overbearing, until they get your items and then you can’t get hold of them, they never call you back, you can talk to 5 people and still not get your issue handled. They will always tell you that someone will call you back, if you have a problem but no one ever does. They over charged me and then told me that I could get a refund but after that NO ONE ever called me back. It has been 11 months and today I tried again to see if I could talk to the owner before doing something like leaving this kind of review. “Michael” answered again, first he transferred me to a mail box that wanted the mailbox number, which, of course, “Michael” didn’t give to me before he so rudely transferred me to that number. Then when I called back, he didn’t answer and when I called a 3rd time he hung up on me after asking me for my order number and then would not answer when I tried to call back again. I have tried for 11 months to resolve my issue with them but they won’t ever call me back or let me speak with the owner or with someone who CAN DO something so I now feel like it is my responsibility to let people know that THIS IS NOT THE COMPANY TO USE when you are moving.. and on social media I will be posting pictures of my boxes to further discourage people from becoming their next victim. I will also be filing a complaint with the Better Business Bureau. I wish I had seen these reviews before I gave them my money. I left one star because it won’t let me remove it. Worst moving company, use someone else.

Worst moving experience of my life.

Review · 23 Oct 2019 · MoveAdvisor

This is hands down the worst experience moving I have ever had. I never write reviews but this company has been nothing but a hassle to deal with. First of all quoting me way to high, so I told them I was going to go with another company. They then call me back and say they will beat the price by $50 which sounds great so I decided to go with them. While packing up my small 1 bedroom with NO BIG Furniture they start charging extra on every piece that wasn't listed (small rug, microwave, a few other items that were not big). I ended up not moving a lot of my stuff because of them trying to up charge. Second, they try to charge an extra fee for insuring the items. Saying they wont replace anything if it is damaged. The fee they quote (AFTER already shipping my stuff) is way too high so I decline it and I'm just praying my stuff arrives in good condition. Third, This is a move from Seattle to Honolulu. I haven't heard anything for 4 weeks and have been waiting anxiously to get my stuff as I have been couch surfing for almost two years. I call them to see what the status is and they inform me that my stuff is STILL in seattle and will be getting on a boat to go to LA and then to HNL, they also told me about 6-8 more weeks. This means 2 and a half months of just waiting from PICKUP to DROPOFF. Its now been about 7 weeks since pickup and they informed me my stuff arrived on island. I ask them to coordinate a delivery time because I have to let my apartment manager know so they don't overbook the elevators. Per phone conversation they said they would be here in the afternoon, then give me a text that they will be in the morning so I coordinate and have everything good to go at my place ready for the move. THE DAY OF THE MOVE- I wakeup and have 3 emails from the company, one…

Recent move.

Review · 19 Sep 2019 · MoveAdvisor

Don’t use these people. They don’t care how your property is handled. I am missing numerous boxes, others were opened and or crushed. I have a lot of damaged belongings. They’ve stressed me out and the end result is I’m unhappy. My last moving company did everything in a professional manner with nothing missing or damaged. Unfortunately, they were a local company or I’d have used them.

Do Not Use This Company!

Review · 15 Sep 2019 · MoveAdvisor

Do not use this company if you value your stuff!! Moved from San Leandro to Hilo. Company hounded me to get me to use their company, many emails and calls. Finally after giving me a very small discount if I delivered my boxes to San Leandro and reassuring me that my items would be safe, I decided to move forward with them. ( I should mention that there were two other business names that were involved with was very confusing) After mix ups with the delivery dates (Their mistakes) and dozens of calls to get me to buy the additional I insurance coverage my items were at the San Leandro storage facility, in front of me they taped up my black storage bins and assured me that they’d be safe. Being very nervous about theft I went ahead and purchased the additional insurance at that point. BUT after charging my card they told me “oh no it only covers 100% loss, meaning if the container falls off into the ocean”. My items arrived in Hilo two & half weeks later and were delivered to my new home. The crew carried in the containers, multiple containers had all of the tape ripped off. When I complained, the delivery guy said there’s nothing they can do about that. Not being able to go through all of the boxes before signing off, the guys were rushing saying they’ve got to go. I reluctantly signed just happy to see the items. Once I had a chance to go through the boxes I realized that over $3k in items had been stolen out of multiple containers!! I called Hawaii Moving Pros and was passed around on hold for 30 minutes, I sent an email to the main contact person, Micheal with no response! I then sent a second email to the insurance contact person that processed the additional insurance. I called again the next day only to be put on hold for 45 minutes. Clearly they don’t give a CRAP…

Move experience with hawaiian moving pros.

Review · 29 Aug 2019 · MoveAdvisor

I was looking to get my belongings moved to Hawaii, during the search for a moving company they got my number. they were relentless in hounding me for the business, calling at 3:30AM at one point. they said they had containers waiting for my stuff and needed to rush to sign the contract. I told them I would have it on pallet's and they said great. once they had my stuff it changed. they said they were going to stack things on my pallets or charge another 100 cubic feet of space over the 200 I paid for. then take everything off pallets , I said no and they said no problem. got my stuff and it was off the pallets, then tried to force me to sign I received everything, if I didn't I could not sign a claim. and if I would have how do you go after something you said yes to. Several calls and getting shuffled dept to dept, supervisor not returning call. I get shifted back to another dept. no resolve.DO NOT USE THIS COMPANY IF YOU LIKE YOUR THINGS AND MONEY.

Once 80% collected, expect to be forgotten and misled.

Review · 16 Aug 2019 · MoveAdvisor

I booked HMP for a move from Hawaii to Washington. The foreman who arrived to pick up my belongings stated that my belongings should arrive close to the first available date of August 5th. On the 8th, I called to follow up with my "moving concierge", who wanted nothing to do with me and referred me to customer service. Customer service claimed I would be receiving a call early the following week and that my belongings would be en route. The following week, I followed up once again. Customer service gave me the same line. Only when I escalated the matter did I receive a text message saying, "please review your delivery terms, your first available date is 8/15, from then the shipment has 45 business days." Second false statement from this company, possibly in pursuit of additional storage and insurance charges. Check their complaints page on the Better Business Bureau site and you will see that this is their game. Overall, a dreadful experience so far. I anticipate problems with the delivery, including surprise charges, but I am ready for them. The customer service is terrible and not proactive. No one who has forked over thousands of dollars should have to follow up on statements made by a company which is in possession of priceless belongings. No customer should be surprised by a false statement of billing terms such as the agreed upon first available date. Will update as we progress.