Reviews of Midwestern Van Lines

Worst!!

Review · 9 Mar 2020 · MoveAdvisor

This company is extremely deceitful and amoral. They increased our move cost when we had no options. We took them to court and WON using photographic evidence of their fraud and we have not seen a dime of reimbursement! They are the worst and will lie to earn your business and then hold your belongings hostage when they increase the price. DO NOT believe anything they say and hang up when they call!! I have moved with several companies since I've been married and have NEVER experienced this level of incompetence and dishonesty. Run, Run away!!

Run far away from this company.

Review · 10 Aug 2019 · MoveAdvisor

We have been fighting for over a year with this company regarding our move from Wisconsin to Florida in June, 2018. Do not believe anything they tell you. They did not honor the quote, they did not pickup and deliver as quoted. They held our belongings hostage until we paid the 50% more than the original quote. When we finally got our stuff, much of it was broken and over a dozen boxes were missing. We went thru the process to file a claim with movingclaims.net, and the settlement they gave us did not even cover the cost to run copies of all the paperwork they wanted. Now my calls do not go thru to either company, and we are still out our whopping $70.00 settlement check. Run far away from this company. Do not call them for even a quote. Their sales people were very slick and sucked me into to believing them and that they were the same as the 'big company' with a similar name. If I could give these guys zero stars I would. Cindy B Parrish, FL.

My terrible experience.

Review · 3 Jul 2019 · MoveAdvisor

This company kept my belongings for over one month. then when I get it they only brought me about a quarter to maybe a half of my belongings made it to me. I paid for insurance for stuff to be replaced if broken I left messages no one contacts me they run my kitchen table that seats eight such a very big tall expensive set they did not contact me about any of the damage that they did they'd ask me to email them pictures I did that no response no response from them for nothing. I would not recommend this company for anything they are horrible they kept the most important things that I needed the most down here to my move and yeah no response after paying for insurance and everything else.

Lost my hospital bed remote PLUS.

Review · 2 Jul 2019 · MoveAdvisor

I am very disappointed in this company that they represent there movers. They hire folks that are not interested in protecting your household. They lost half a heavy duty shelf and a dozen boxes. The most disturbing news is that they had no idea what happened to the medical bed remote. Filed a complete claim and never heard a word! Buyer Beware!

Horrible Service.

Review · 30 Apr 2019 · MoveAdvisor

Do not pick Midwestern Van Lines. They are awful to work with. They gave us a great veteran discount and were easy to work with until after they picked our stuff up. The price went up twice after they picked it up. Our stuff stayed in WA and was finally delivered a month later. They hired two guys off Craigslist to help unload our stuff and during the process they stole our 65in TV and multiple other boxes were missing. They damaged several pieces of furniture and even tried to give us someone else’s bed. In the end they tried to give us $75 for everything and we refused. I recommend a company where you pack it yourself and it gets transported in a trailer with no one else’s stuff.

Scam - Lost Half Of My Items, Zero Reimbursement.

Review · 6 Mar 2019 · MoveAdvisor

Original quote increased by $2000 after my things were loaded onto truck. Their reason was that I had more things than an average 2BR house. My belongings were 1 couch, 1 mattress/box, 1 table, 1 rug, 2 dressers, 1 TV, the rest cardboard boxes (~20 small/medium). I find it hard to believe this is less than the average 2 BR House - certainly does not warrant $2000 additional cost. Workers were unprofessional, inappropriate, fighting/yelling with each other, & strangely were on the phone with their families on speaker phone the ENTIRE time. Their record keeping was basically nonexistent so throughout this madness I was double checking the box count and items loaded. They were 4 hours late on arrival and took 4-5 hours to pack everything up. On their way out they harassed me/demanded a tip - I felt obliged given they had all of my belongings hostage for the next 30 days. Orchestrating delivery was unpleasant to say the least. Move in was scheduled for 6/1 (as that is when my new lease began). I received multiple calls and confirmations that my things would be delivered 5/28 or 5/29 and I MUST be there or I would incur a *delivery fee*. It was impossible for me to be there as I was not currently in the state I was moving to, nor did my lease start then - this was extremely stressfully as again I was told my things must be unloaded then. After speaking with ~10 people, exchanging 50+ calls/texts with "managers", the move-in was eventually changed to 6/2 (still incorrect and inconvenient but doable considering). Upon delivery, the workers (different this time and much friendlier and professional) acknowledged the poor record keeping and that that was common. They unloaded what they had and there were 9 boxes entirely missing and several boxes were completely…

Immeasurably, Horrifyingly Stressful, Life-Changingly Terrible.

Review · 20 Feb 2019 · MoveAdvisor

My original quote indicated that the cost for the shipment, including all fees, would be $5,967.21. This included packing, pickup, temporary storage, and delivery. This cost was determined by the carrier's estimation software, where I went through my house and which items were to be packed/shipped After my belongings were packed in the truck, the courier rushed me through the paperwork before I could provide informed consent. I was shocked that the amount I was to be charged was $11,146. Furthermore, I noticed that the courier had filled out certain parts of the form that it was designated that I (the customer) would provide. On the Valuation Addendum on the paperwork, I was presented with two options for "the carrier's liability for loss or damage to your household goods." The first option was Full (Replacement) Value Protection, and the courier indicated that it would cost $20,000 just for the insurance coverage, so I declined. The second option was for Minimal Protection at 60 Cents Per Pound, which I chose. This section indicates that I should have been provided a copy of "Your Rights and Responsibilities When You Move" brochure as well as the "Dispute Settlement & Arbitration" brochure providing information, and I did not. Lacking this vital information, I was at a disadvantage in appropriately documenting my lost/damaged/destroyed belongings in precisely the way that was required in order to file a claim for damage. I paid for the courier to pack the items, and under the General Agreement Clause it indicates that the courier is responsible for the condition of the contents of cartons packed by the company. However, on the "Bill of Lading Contract," it says that "All damages and missing items must be noted on the inventory logs," meaning that I would have had to…

Zero rating!

Review · 1 Feb 2019 · MoveAdvisor

Cost was WAY over estimate, delayed delivery, delivery came on two separate dates with short notice. Poor communication, repeated promised call-backs that never happened. Items arrived broken, wet, and we are missing two flatscreen TVs. They were listed on our inventory, loaded on van, where are they? As recourse, we were offered movingclaims.com, which requires serial numbers, dates of purchase and owners manuals for electronic items. Just when we thought nothing else could go wrong, it did. This company was consistently bad. I will say the probably low wage workers packing/moving the furniture were fine.

Move from Ks to Fl.

Review · 31 Jan 2019 · MoveAdvisor

TERRIBLE!! They overcharged us for the cubic feet we moved. We took photos to prove they had not filled the trucks to the capacity they claimed. We tried on numerous occasions to give them the chance to do the right thing. I.e. Honor the contract that stated we would only be charged for the cubic feet moved. They ignored us. We even took them to court and the judge agreed. We had no choice but to use them as we had already paid the deposit and needed to move that day to get to our new location. They are beyond reprehensible. They are extremely convincing in how professional they are and how much better they are. THEY LIE!! The will tell you they have all their own trucks and employees. THEY DON'T! Our trucks were rentals and our drivers admitted to being contractors. We have moved 8 times since we have been married and have NEVER had a worse experience.

Crooks Midwestern van lines.

Review · 2 Jan 2019 · MoveAdvisor

This company are crooks Simon took my estimate never sent me hard copy, took $1960 from me I have a witness to him lieing on the phone stated he could move my 40ft container sold my house he new it needed to be done asap 5 months later dispatch an him lied they never intended to move my stuff, I have lost over $150,000.00 all my stuff my container. I'm hiring a lawyer if any body else has same kind of complaint let's go after them together, Tabatha May Law look me up on Facebook or messenger we can higher a lawyer an sue them an shut them down for good.Simon is a Crook Dispatch also crook they cancelled my contract then said I did took my money my house sold container not moved I lost all my stuff of 50 years.