Reviews of Montreal Small Moves

Great Service!

Review · 20 Jul 2020 · MoveAdvisor

I had an urgent move today and Archie really helped me out donating all my stuff AND giving me free service! The people who came were also great and cordial, I couldn't have asked for a better service! :).

Damages made and never Repaid.

Review · 19 Apr 2018 · MoveAdvisor

I was a long-time client of Archie the Transporter (Montreal Small Moves). I hired them several times and referred them to friends. I hired them this time to move my art studio, including sculptures and fragile audio equipment. I paid over $300 for the job. One of the movers was careless, dropping things. I noticed several broken storage boxes and that the contents of some boxes were thrown around. Two weeks after the move I found out that one of my sculptures had been broken, and covered so that I didn't see it right away. The damage, only for the sculpture, was valued at around $325. I contacted Archie and he said he would pay the full amount. Chantal, his partner, said, 'yeah, that guy breaks something on every job. We'll pay the damages'. No payment was made. I contacted them repeatedly for a year and they did nothing. Finally after a year, they changed their mind and said they would take the damaged object to be repaired. I couldn't accept this. They have never resolved the problem. On the day of the move, they refused to take a check and pressured to pay the full amount in cash. As I said, I was a repeat customer and had always paid. I had requested a receipt for the moving expense and have never received it. I'm extremely disappointed with what happened and the way I was treated after years of using their service. I can no longer recommend them.

Charged $1000 to move in the same neighborhood.

Review · 7 Jun 2020 · MoveAdvisor

My father requested a service from this company to move our tenants' things to her apartment. The tenant moved less than 500 meters away. The movers needed two trips and after the first trip they disappeared for several hours only to arrive again at almost 7pm. We called to ask where they were and the owner changed the cost. I am really frustrated by this company's audacity to charge $1000 for two trips at 500 meters away. The entire move began at 11am and ended at 9:30pm. I really would not recommend this company to anyone because this was extortion. We will never be using the services from this company again and I will be sharing this experience with my circle in order to protect them from this.

Horrible Experience.

Review · 13 Oct 2017 · MoveAdvisor

I will start off by saying that I would never recommend this company to anyone. I was lied to constantly by the owner "Archie" and/or his movers, the movers showed up 3 hours late, the movers took far too long for an apartment move, and a list of other things caused our move to be even more stressful than moving on our own. We wanted the stress to be removed from moving. We booked a move with "The Transporter" or "Montreal-Small-Moves" and were told that we were the first move of the day at 9-10am. We gave them all of the info about our home but there was never an assessment prior to the move -- should have been a red-flag. We were ready to go but ended up waiting 3 hours for the movers to arrive. I called the owner twice and was told that his movers were "working." Why were they working if we were supposed to be the first move of the day? When the movers finally arrived at 1:30pm they told us that they had been working since 8am. We were not the first move of the day as promised by the fast-talking owner "Archie." The move then proceeded to take 10 hours. We live in apartment.. not a house. We were fully packed. I was told by "Archie" that the bed would be moved first followed by the appliances. But the movers did not follow that regime. They seemed to move objects without much rhyme or reason. Therefore, they ended up doing two loads instead of one -- which could have been possible. Our movers were clearly overworked and told us they had to go to another job that would probably end at 3am. We felt bad for the workers if this was true -- overworking your movers only lines Archie's pockets. Completely dissatisfied with our move, we contacted the company. Upon our first call with Archie he denied his company ever moved us. Our second call, he admitted to moving us but…

Poor services, non professionnal and non reliable.

Review · 25 Jul 2017 · MoveAdvisor

A move is a stressful event on its own. After waiting for 90 minutes, we had to call many times to finally get an answer with a new arrival time that they did not respect again. In the end, they arrived over 5h late!! The men were not very careful. They dropped things many times, made a small hole in a wall and broke a 4'x3' frame). I would not recommand this company.