Reviews of New Way Moving Services

The people at New Way are easy to deal with.

Review · 26 Oct 2020 · MoveAdvisor

Frist off all the companies are brokers that you will be dealing with and the price is just a quote on a price. And it is $200.00 for the broker fee. So for me I need a truck pick up in Collinsville IL and drop off to Assonet Ma I got a quote for $1200.00 for a enclosed trailer. The driver wanted two hundred more for that job. Now that's a one car enclose trailer just my truck and a two day delivery. So I took that deal. I did not have too do so. I could have waited to have the truck shipped along with other vehicles. For thee quoted price. For me the whole thing took three days. I would definitely use them again. Thank you Rachel and the driver Vladimir great job. Thanks again from Antonio F.

Scammers - Terrible experience.

Review · 5 Oct 2020 · MoveAdvisor

Don't get fulled by the positive reviews.. Here is how the scam works: 1. You get a reasonably priced quote for the dates you want your automobile to be transported. ("The Bait") 2. You are asked to send in a deposit so that 'someone' can start working on your project, and due to Covit you should do that through Zelle to this phone number (954.600.0060). All the while a nice sales rep without a last name is making you feel safe about your choice. (In my case, Jacob, who disappeared, and later Rosa) 3. Once they pocket the deposit "The Switch". You receive a contract that basically tells you that the date range is relative and may change AND that the PRICE is an estimate and might change as well. If you love being scammed and cheated this is the company to work with. Not only they failed to find a transport vehicle within the allotted window 9/5/2020-9/9/2020, they failed to communicate that fact until 9/18/2020, while stringing me along that they were working on it but then finally told me that their original $675 quote was now $1000+. When I asked for, at least, my deposit back, they ghosted me with the following lame excuses: A) leave a voicemail and someone will return your call B) there is no one to escalate your call to C) no manager, no owner, no one responsible Oct 5th 2020 - after numerous calls, texts, voicemails, and emails the scammers are still in hiding.

Very bad experience.

Review · 31 Aug 2020 · MoveAdvisor

This guys will quote very low and and take money increasing at the end . They find loop holes in contract and they just eats your money . Don’t even go with them . You will lose your money and they don’t have any credibility and professionalism beware of getting cheated .

Moving my car.

Review · 15 Aug 2020 · MoveAdvisor

Moving my car to Greenville South Carolina, from Fort Lauderdale, they were awful, charged me more to move it then quoted. Don’t ever use them.

Scammers.

Review · 14 Aug 2020 · MoveAdvisor

They did not pick up the car I was shipping from Mass to Conn less than 3 hrs away until I repeatedly called them as my customer was getting furious. It took aLmost a week past pick up Date. Of course they agreed to pick up after they asked for an extra 75 I knew I could not get my deposit back since they longer take credit cards and I had to wire the deposit so I agreed. I have shipped several cars from Florida to Massachusetts with never any problems like this. Stay clear.

All the negative reviews are true.

Review · 4 Aug 2020 · MoveAdvisor

Like many people who fell victim to this company, I did not look close enough at all the "positive" reviews on this company that were posted on different sites and found after further review that the positive reviews are fake. The company initially would call us multiple times a day to get our deposite of $300, and once they got that money they basically fell of the earth as far as communication. After 3 weeks of this, I called and asked for a refund, Debra told me that they can't issue a refund because a driver had already been assigned, when I asked for the drivers contact info she made up a lie and told me she couldn't give it to me yet, finally when she did, she said it was BBC transporting service out of miami, when I searched the DOT website, no record of this company exist. Even better, the phone number she gave me to contact BBC (561 320 1501) is actually a number to New Way Moving service, and they pretended to be the dispatcher of the driver. This company is not just a company that has bad customer service, they literally make money by scamming people out of their deposits, you absolutely will not get your money back from these people even if they say they will, they have learned that its easier to lie, make up stories and deal with upset customers on the phone rather that rightfully give back money to people. Also, for some insider information, I reached out to a moving company that relies on brokers to ask if they had and experience working with New Way moving service, the company I spoke to said they have used them on multiple occasions and that every time they have delivered a car for them, New Way has told them a price they will pay them was higher than what was told to the customer. As you can imagine, this creates conflict when the car is being…

Do NOT Use this company-Owner extremely rude and unprofessional.

Review · 4 Aug 2020 · MoveAdvisor

My daughter and I needed our car transported to Huntsville Alabama from NY before August4, 2020. My daughter signed the contract on July 14 with a promise from Debra that our car would be delivered to her before the 4th of August .We called several times trying to gain a date in which the car would be picked up but no one seemed to have the information after the deposit was given. On August 3, 2020 I spoke with Rosa who gave 1 explanation as to why the delay and Debra who spoke to my daughter gave her a completely different explanation. When I called back on August 4, 2020 to request a refund, I was transferred to the rudest woman who Debra indicated was the owner of the business but refused to give the owners name. The so-called owner who said she was in billing spoke over me while I was talking, yelled at me a couple of times when I tried to explain to her that the car, the registration and the insurance was all in my name and that I was down as a contact on the contract but with the owners frustration when I was trying to talk she hung up on me mid sentence. When I tried calling back, the person who was identified as the owner picked up the phone, told me to stop calling and hung up again never giving me an opportunity to express what her employees had told my daughter and I nor did she give an answer regarding our refund that I requested when we realized we were not getting anywhere with the shipping. when my daughter tried calling them, they never answered any of her calls and we do not know if we will be receiving our refund back or not. This company needs to be out of business and I will be reporting them to the better business bureau.

Terrible - Do not use this company (Scam).

Review · 24 Jul 2020 · MoveAdvisor

Offers discount to reel you in. Pretends to have a driver assigned. Had me pay through Cash app right away. I wanted to ship my vehicle from California to Alabama. Delayed after delay. They kept giving false pick up dates. Lie after Lie. I ended up using a different delivery company. I asked them to return my deposit. They pretended to do so, but it never happened. They will not respond. I found out that they have a history of this. Read their contract fully before you sign. It's a rip off.

Unreliable.

Review · 29 Jun 2020 · MoveAdvisor

We used New Way Moving to transport a Mini from Las Vegas to Kansas City. We contacted New Way on May 19 and the Mini was delivered on May 24. Wonderful Service. We needed another car transported from Las Vegas to Kansas City, same as prior service received. I contacted New Way on June 9. I was told the car would be picked up on Tuesday, June 16. When I did not hear from a transport, I called New Way, I was told it would be on Thursday, June 18. Then I was told it would first thing Friday, June 19. Somewhere along the way, I started talking to Rosa. When I called and asked if the car was being picked up, Rosa promised it would be no later than Sunday, June 21. If it did not get picked up by Sunday, June 21, New Way would return our deposit. I called Rosa on Tuesday June 23 and was told that they were not able to locate a transport company and that we could get our refund back. I waited a week for the refund to show in my account. When I call to ask about the return of our deposit, I say who I am, I am put on hold and sent to voice mail.

Awful!! Never Use This!!

Review · 3 Jun 2020 · MoveAdvisor

I wish 0 stars were an option. They’re such a scam!! We had to ship the car from Pennsylvania to California. They took our $150 deposit and they gave us a window of when they’d arrive.. THEY NEVER SHOWED UP!! We tried calling and calling out THEY NEVER PICKED UP THE CALLS!! PLEEEEAAASSEEEE NEVER USE THEM!!