Reviews of Oz Moving & Storage

Great move during COVID-19 Crisis.

Review · 20 May 2020 · MoveAdvisor

I had a great experience with Oz on my last move during COVID-19. The movers were all very conscious of the rules and made me feel very safe. I had a very small window of time to move and they were very helpful and kind. I will definitely use them again if I need to move.

Great Experience!

Review · 6 Mar 2020 · MoveAdvisor

I recently completely my 4th move with Oz, and I am again very satisfied with the service received, they really are a top notch organization. This most recent move was the result of a flood in my apartment, and the easiest part – between the insurance company, finding a place to live – was dealing with Oz. Apparently I’m not the first person this has happened to, everyone I worked with put me at ease. My foreman was Jerome, he is a rock star! My new hero! I am a customer for life!

Excellent Work !

Review · 2 Dec 2019 · MoveAdvisor

My experience was great! This moving crew is amazing! Very cautious, efficient and quick! My household items have not been damaged, and this moving business estimate provided me with the right cost. I don't normally write reviews, but I felt these guys deserve it this time! A great job moving around the world!

Quick, efficient, easy to work with.

Review · 6 Mar 2019 · MoveAdvisor

Oz came highly recommended by two of my coworkers, and I wasn't disappointed. The estimate was right on the money, and the team was friendly and efficient throughout the day. Highly recommend for intra-NYC moves.

Absolute Nightmare.

Review · 12 Aug 2020 · MoveAdvisor

DO NOT use Oz moving. If I could give them 0 stars I would. I have never seen a company more disorganized in my entire life. They ended up stealing some of my personal property. The movers were rude and unprofessional. They wardrobes were turned upside down and all my clothes were damaged at the bottom. Avoid this nightmarish company.

They’ll break everything.

Review · 4 Aug 2020 · MoveAdvisor

One of the worst moving experiences. Personnel were pretty rough with the move. Damaged one corner of my cupboard, rolling my items across the building hallway, and worst of all broke my expensive TV! They said they’d use a Tv Box to transport my TV, but nada.. nothing! It simply was moved with a cloth covering and now I have a damaged screen. I’ve used other movers before who were far more gentle and offered better care. It was my mistake for not taking the additional insurance, but who knew they’d completely skip the TV box. Extremely unprofessional!

Bait and switch, called police due to fear for my safety.

Review · 24 Apr 2020 · MoveAdvisor

I hired Oz to move from NYC to Atlanta based on reputation and Better Business Bureau grading of A+. When I booked, I explicitly asked if they contracted out their moves and was told no. Everything went smoothly on the NYC end of the move. However, the Atlanta end of the move was horrific. My items were delivered by a contracted company with a BBB rating of F. The contracted foreman arrived at my apartment complex and scoped out the unloading location and the apartment. While making small talk he mentioned that this he had been with his company for 1 year and that is the longest job he had ever held. He also told us he drove from NYC in 10 hours (google maps says it should take over 13 hours). I was already concerned about this individual based on comments like these as well as his bizarre affect. He asked if he could go get breakfast, to which I said yes, but then he disappeared for three hours. When I called him to ask him where he was, he became angry with me and started yelling at me. When he returned, he became progressively more volatile and irate as the day went on. He damaged all of my wooden furniture and parts of the building. For example, he was moving the couch down the hallway on a roller with his colleague and rammed the couch into the wall causing the dry wall to fall off. When I confronted him about this damage and other building damage, he admitted to doing it and said that’s why insurance exists. He also told me that movers can get revenge on their customers by destroying all of their stuff. Throughout the day I had been in contact with Oz and updating them. Nearing the end of the move, he threatened me with a box opener blade and told me he “would hate to see someone get hurt.” At this point I called 911 in fear for my safety, which I have never done…

If I could give 0 stars, I would.

Review · 20 Apr 2020 · MoveAdvisor

I had hands down the worst experience with Oz Moving & Storage — ranging from being lied to and bullied and having items ruined. I was mis-sold services by the sales rep Bill (who is no longer with the company). He told me various untrue things that would be part of my moving package, including that the company had HQ and storage facilities in San Francisco, that Oz Moving was familiar with San Francisco in general regarding city ordinances, and that my items would be stored in San Francisco and not New York City. I even had to use an email from Bill to prove to the Oz Moving that I was not responsible for calling the city of San Francisco to reserve parking space for the moving truck. No customer of any moving service should be responsible for coordinating with any city for parking space. I complained to customer service and had an extremely unpleasant experience with Shadeequah and Allison. Shadeequah spoke to me on the phone with attitude that should not be held for anyone in customer service, almost in an bullying attempt when she said "Oh I know your account." She was extremely rude and unhelpful in the matter when I complained. I escalated the issue to Allison, who was further unhelpful. When on the phone with Allison, I had told her of my experience with Bill and the movers that picked up my items in New York -- her attitude was extremely poor and not conducive to anyone in the customer service industry. When I mentioned that I was in California and the time she was calling me at was an early hour, instead of apologizing or saying thank you for letting me know, she had the audacity to spew "Well how as I supposed to know?" which tells me that she should not be part of the customer service team and should not be customer facing. The attitude of the customer…

Terrible Job & Customer Service.

Review · 15 Oct 2019 · MoveAdvisor

Terrible experience with Oz - very surprised since they came highly recommended and was a premium price. Paid for them to pack up my kitchen and fragiles and then transfer them to a personal truck I had rented. On top of a bad pack job, which is detailed below, I also had a pretty crappy experience with their customer service rep and GM - Alison and Nancy. In their defense they will say that they were upset that the truck wasn't big enough to pack in all of our stuff. BUT, I was pretty flexible in leaving furniture behind - a pullout sofa, high table and TV stand. I don't think this justifies packing things up incorrectly to create damage to the items. I have a attached a number of photos so you can see 1) the damages and 2) how things were packed up Damages - An antique chest was not wrapped up in the bubble wrap and was placed on top of another wooden chest - you can clearly see what happened - The AC was not put in a proper place so the vent got dented - You can see a medal rod sticking into a a wrapped bed frame, this created quite a scratch in the frame Packing Issues - The crew on the other side rightly pointed out that a number of heavy boxes were put on light ones - Items that could pierce through boxes were packed in bad areas that damages boxes and could have broken items (we have no unpacked all the boxes yet so I'm worried that items are broken) Items needed now - When the crew arrived, we specifically asked them NOT to pack up a number of bags because we needed those items over the next 2 months. They said they would put them in boxes clearly labeled Open First, but about 8 pairs of my shoes and some other clothes were nowhere to found when unpacking. We had to rummage through ALL boxes after we unloaded and packed everything away - so an extra hr of work…

Worst Mover Ever Did Not Speak Any Truth.

Review · 1 Oct 2019 · MoveAdvisor

PLEASE FOR YOUR OWN SANITY DO NOT USE THEM THEY ARE BY FAR THE WORST MOVERS I HAVE EVER DEALT WITH, BROKEN GLASS EVERYWHERE AND THEN THEY TRIED TO BULLY ME.. IT DID NOT WORK.