Reviews of Pacific Coast Moving

Movers Are Thieves!!

Review · 28 Oct 2020 · MoveAdvisor

DO NOT USE PAC MOVING! They are thieves they will steal as much of your stuff as they can and break what they don't steal. All the 5 star reviews are lies ..they still have some of my boxes and wont give them to me and yet I was given someone's engagement photos..please use anyone but these lying, stealing, unprofessional scam movers. They stole over $6000 worth of my items and offered my $50 for their employees theft!

Excessive Damage, Stolen Items, Unprofessional - TOTAL SCAM ARTISTS!

Review · 27 Oct 2020 · MoveAdvisor

Extensive Damage, Stolen High Value Items, Complete Mismanagement of Schedule for Pick-Up & Delivery, and More than Twice The Original Price Quoted at 1:30AM! RUN!! I received a quote, was very detailed and descriptive; I booked. The morning of pick up, I reached out to Jim Horky who I had been assured would have confirmed several days in advance.. he did not. He was unprofessional on the phone and confused. If they overextended their schedule, that was not my fault. Movers were supposed to show up at 12PM. They arrived 8.5 HOURS LATE to the confirmed pick up time and day (at 8:30PM) and stayed until 1:30AM while intentionally getting me alone to discuss details of job (I had to tell the movers that my dog was aggressive so that they would keep some distance from me!). The "manager" Sam in Sacramento, CA was constantly saying more money was expected without giving details until all of the movers were sent home. He faked a phone call with a company administrator at 11:30PM in front of me to "prove" that I had no choice, I couldn't back out and I had to pay. I was then told "I had no choice" but to agree to pay over twice the quoted price, the movers would not come back to remove my items from the trucks (and if I requested that, I would still owe them money). Documentation was not provided at this time which is a violation of CA State Law. No official paperwork was exchanged but he would not leave my garage without receiving a check for which I received no receipt of payment. It should be noted, the movers also arrived hungry and thirsty (I provided them a meal out of kindness), and they littered the streets so much that I had them pick up after themselves before leaving, and still had to go out myself the next day. The house was heavily damaged due to their…

Awful. do Not Book. Not a Professional Moving Company.

Review · 27 Oct 2020 · MoveAdvisor

DO YOUR DUE DILIGENCE AND DO NOT BOOK PAC COAST MOVING. THIS IS NOT A PROFESSIONAL MOVING COMPANY. IF YOU GET YOUR STUFF AT ALL, YOU’RE LUCKY. Our move was scheduled for 9/21 - was told late on 20th that the salesperson lied and 9/21 was the first possible move date; movers arrived evening of 9/22 and finished at 4:15am on 9/23 Was quoted for $3,000 - move cost us $6,700 - I still have not received an itemized bill for all charges Was extorted for cash by the mover at pick-up - paid $833 in cash for “supplies and labor”; supplies were to include mattress cover; mattress showed up uncovered Was told a “professional team” would do the move - according to mover on the phone, he was showing up with a 3 person crew; he showed up in slippers with a Budget truck and his wife; my husband had to help finish the move because the wife stopped working at 2am and he was moving big things down the stairs by himself and damaging the stairs and walls in the process; move took 12 hours (2 bedrooms, office, kitchen, living room). The husband and wife also bickered, fought, and yelled at each other throughout the entire move. We were told they follow CDC covid guidelines, and we asked specifically ahead of time that masks be worn since we have an infant - on pick-up, movers would not wear masks; when asked, man said, “I don’t mean any disrespect, but I only have one lung” Were told our stuff would arrive 7-10 days after pick-up; arrived 4 weeks later Items arrived DAMAGED - bookshelves punctured, pictures punctured, all furniture scratched, everything returned in HORRIBLE shape; 0 of 4 lamps made the move unharmed; large area rug folded and no longer lays flat. Items were also filthy, I think from sitting in a warehouse for a month. Unacceptable guarantee. We asked for premium insurance…

Run as Fast as You Can!!

Review · 22 Oct 2020 · MoveAdvisor

This has to be the worst moving company I have seen in my entire life. If it was possible to give zero stars, that's what they would get. They moved my in-laws from Washington to California and LITERALLY DESTROYED every single belonging they had. Every piece of furniture damaged, every breakable broken, missing items, other people's items in with theirs, I don't see how they are still in business. They also overcharged my parents telling them they needed two truck to drive to CA, but showed up with ONE to deliver the furniture. They don't show up when they say they will and they don't wear PPE during Covid-19. HORRIBLE company!!

Criminals pure and simple.

Review · 16 Oct 2020 · MoveAdvisor

Liars, crooks and thevies! Overcharged us after loading up the "rental truck " came to our house over a month later. 1 driver and you have to unload all your stuff. Our personal belongings were smashed, crushed, busted, broken, water damage on everything and over 50 thousand dollars worth of very expensive items missing. They even robbed our bank account and stole over 500 dollars in fuel charges. I contacted every government official even the Attorney General and nobody cares. The driver even sexually assaulted my 14 year old daughter and the government still could care less. They will claim bk then start a new llc and repeat this crimal cycle. I found that they have been doing this for nearly 20 years and last year alone they hustled well over 50 billion dollars. Wonder if the government is getting a cut? Maybe that's why they don't care. They keep sighting "the Carmack Amendment" est. 1906. I don't buy it. So if you don't want to be another victim don't use them and do your research!

Overcharge And Not Show up on Time!!

Review · 10 Oct 2020 · MoveAdvisor

If I could give no stars, I would. Be careful about booking with them! James Horky is their Assistant Manager of Operations. He will hang up on you, belittle you, tell you he doesn’t have time for you because he is too busy and not provide information. It’s as if your items are being held, hostage. I was promised a date and time to get my belongings, and he never had the courtesy to call and say it wouldn’t be there. He blatantly lied, I called the day before to confirm my things would be there the next day and he said yea they would. When I called the day it was supposed to come; he said the truck never left the warehouse. At this point, I will be honest – I was not friendly at all. He complains his job is too busy and too much and he doesn’t have time to help you. I had a quote from another company, but after much persuasion went with Pac Coast Moving. When they picked up on moving day, the cost was double the quote (we had two other quotes should have gone with them), and they didn’t stack the truck up so that it took up more space. The only person that has been kind and helpful was Chris, the guy who booked my move. He has been a great support. I was without my furniture or a date for three days. And I get hung up on every time I call as James, who by the is the ONLY one answering the phone. Such a scam. The owner needs to reach out to me. The only reason I went with the company was a promised date and Chris’s professionalism. I have been let down since then. I have reported them to the Better Business Bureau, Federal Motor Carrier Safety Administration (FMCSA), American Moving & Storage Association (AMSA), and my attorney. When our stuff did show up they held it for ransom until the total was paid and showed up late at night so my family and I had to unload the…

WORST costumer service experience and also $$.

Review · 6 Oct 2020 · MoveAdvisor

Let me start off by leaving 2 reviews, #1 for my experience with the movers upon arrival and delivery, #2 solely based on my experience with management. My movers were amazing and fast, I relocated to a new state (3 1/2 hr distance) and upon my pickup and delivery they’ve must of spent a total of 2 hrs max at each location. Movers were very helpful and accommodating, fast, respectful with good energy and a great attitude! My movers made this experience easy for me, I only wish I could say the same about management, which brings me to my 2nd review. I should have seen the red flags beginning when I booked, I was made out to seem stupid for not knowing the terminology moving companies use and almost pressured to book with them, I received a late call that night from the booking agent who almost seemed mildly intoxicated but ultimately I looked pass that and decided to book with them over the active communication we had going on for weeks and (important to me esp because we’re moving to a new state) he was very persistent and informative during our conversations before and polite so I brushed off his tone that night. Once my apt was booked I received a call from Jim the evening before my pick up date with details of my move, there is no time frame for when the movers arrive, you basically need to be on standby and wait for a call. My experience at first with Jim seemed pleasant but things took a turn shortly after. My husband had called a day before to set up a drop off time and was told to be on standby the following day for a call from the movers, since that’s how it worked in the beginning we decided to stay put and wait for a call. Hrs passed and I received no communication, I already had some furniture and essentials at my house so I wasn’t in a hurry to have all of…

The Worst Total Scam.

Review · 2 Oct 2020 · MoveAdvisor

EVERY REVIEW YOU READ IS WAY TO SIMULAR I really wish I could say the horrible experience was a fluke. CA to GA $$23,000 yes you read that correct. Still don't have m stuff no updates hang up on you when you call or just don't answer. Their headquarters is a fake address. My stuff was loaded 08/09/2020!! This company should not have a license and won't when I am done with them. look me up and contact me I am going to make a facebook page where we can take pictures and also help others get ther things because apparently if you are delivered to it won't even be your stuff!! feel free to text 70seven five nine six 29 zero one.

I'm in a nightmare and I'm not the only one.

Review · 29 Sep 2020 · MoveAdvisor

Will one more bad review really help anyone or get my things back? My things were picked up Aug 24th in so. CAL to be delivered in Reno NV. It's been a month now. I did not choose PCM. I unknowingly hired a BROKER who lead me to these wolves. I'd be repeating the same story as told below if I got started. No different. Lies, verbal abuse, overcharges, no return calls, more lies. They actually sent a truck to Reno last week saying my things were on their way! It got here, they wanted balance up front to unload. I said no way. Show me my things first. He tried calling Gary the dispatch guy but no answer. So he opened the truck. Nothing of mine. The truck was empty except for someone's drum set. Luckily my sister was with me to witness. No one would believe this. I'm seeking all federal and government consumer complaint agencies. SO many others this month on yelp are just as outraged. Where are our legal helpers??

Move from Vacaville CA to Richmond TX.

Review · 25 Sep 2020 · MoveAdvisor

The move was unorganized. Many of my items were broken, lost/taken I don't know. It took me approx 45 days to get some of my items back. The "insurance " is a joke. You need a legal "dream team" at this point. I lost my China, dishes, linens etc. in this move. When I tried to contact them I could not! Run Forrest Run!