Reviews of Smartway Moving

Smooth move out East.

Review · 6 Jun 2019 · MoveAdvisor

I hired Smart Way Movers for my Vaughan ON to Nova Scotia move. The two men arrived in the morning to Tim Hortons coffee and donuts and their rates for additional packaging costs were reasonable. I tipped them afterwards for their hard work and they were on their way. Despite being less than a week later than expected, I do understand cross-country moves are not always on time and most people get fussy I see. It happens and the movers are not always to blame; my things arrived the way I sent them with exception of an old walmart lamp that broke (so what). Thanks for taking care with our move. *thumbs up*.

Very Happy.

Review · 16 Jan 2019 · MoveAdvisor

Hired Smartway for my move. Movers did a great job. Happy with the process. Victoria was accomodating and helpful. No damages. Delivery was within given time range. Would use again.

Do Not Use These Movers.

Review · 3 Sep 2019 · MoveAdvisor

These movers don’t even deserve 1 star. They damaged my house I was moving out of and half of my stuff was damaged. They were 8 hours late showing up to move my stuff out of my house and three weeks late delivering my stuff to my new house. When they damaged my house moving my stuff out they didn’t even tell us about it, we found out from the cleaners that came in after the move. They would not talk to us when we tried to follow up in regards to when we would receive our stuff and were aggressive and threatening. They did come and fix the damage but they would have only did the bare necessities if it wasn’t for my brother who I had watching them made them do the job properly. DO NOT HIRE THESE PEOPLE THEY ARE SCAM ARTISTS!!

Move from BC to Ontario.

Review · 18 May 2019 · MoveAdvisor

Disaster move started July 2018, Smartway customer service and assurance that they would do a good job was consistent right up until the truck showed up to move us. The truck was already ¾ full but they said they could get everything in and they wouldn’t rent local storage until 5PM when it was obvious they couldn’t take all our belongings.( the estimate of how much truck we needed was provided by Smartway after I sent them multiple pictures of everything to be moved). Our furniture etc. went into their storage facility, which was an old warehouse in Mississauga, not climate controlled as shown on their website. ALL of our furniture was damaged, even the couches they wrapped in plastic, and some furniture and boxes lost somehow as well. Company Management remains anonymous and they won’t take any complaints. I had to take the company to small claims court and we won an out of court settlement in April 2019 as Smartway realized they were totally at fault. I would not recommend this company as their management has failed to provide quality training and processes for their employees.

Smartway moving.

Review · 19 Apr 2019 · MoveAdvisor

Stay away this company, I am missing a lot stuff is there is any way people can get back their stuff, or avoid broken stuff, stay away this company they are fraud they put nice lady salesperson other stuff are not good , they guy name David when call him he change his name and his voice lol what’s kind a company is this. stay away please.

Terrible Customer Service.

Review · 28 Mar 2019 · MoveAdvisor

I am going to share an email I wrote to the manager of Smart Way Moving. I don’t usually ask people to share but in this case I am asking. This company should not be in business!! I sent this email last Friday. This is the third email I have sent to him. I sent the first one on March 18, a follow up on the 20 and this one on the 22. Still no response. By posting this I realize that I can kiss my missing box goodbye, but I honestly don’t give a flying $&@&!! When I hired them I was told that I would receive my things between Feb 20 and 25 and that I would pay the balance of what I owed them when they off loaded my things. I was also told my things would be shipped on a tractor trailer. The day after they picked up Feb 9 I got an email stating I needed to pay the balance of my statement. I called the office once I arrived in Ontario and told the lady that was not what I was told. She said “You need to pay now”. I said “ not happening give me your manager”. I got David. He told me it was all fine and I could pay when they delivered. I asked him when I would get my things and he said the shipment was leaving Vancouver the next day and he would be in touch. After a couple of days he hadn’t called, I called and asked for him. Once he came to the phone he yelled at me for calling and asking for him. He said” the answer will be the same from all of us”. I said ok can you tell me why it’s taking so long? He said no and he had another client on the phone and he hung up on me. I was furious and you could hear it in my voice I am sure when I called back. He told me I would take delivery in Mar 8. I remember thinking I can do 10 more days!! The email will tell the rest of my story. Please please please don’t hire this company to move your stuff. And and FYI when I talked to him on…

Worst company I've ever dealt with in my entire life.

Review · 28 Jan 2019 · MoveAdvisor

I have never complained or expressed my dissatisfaction online. However; if I could prevent anyone from ever ever ever using this company, I will do so. From the beginning to end this company has been extremely unprofessional and verbally abusive. I've never seen a company, especially someone in the management team ( David and Michael) speak to customers is such a degrading demeaning manner. When I asked David for the owners or anyone above him contact information to express my dissatisfaction, he said quote" No, I'm the manager and that's all you need to know, I will not give you anything, do you call Rogers and ask to speak to the CEO). The items were not delivered still waiting and its been 4 weeks, he cancelled my delivery simply because he wanted to give me a hard time. I don't think a company like this should ever be in business if they have no respect for people. When I asked David if he treats all his customer like this he answered: " just the ones that I dislike and give me a headache". Rating is -100 not 1.

All-around Terrible Service.

Review · 18 Jan 2019 · MoveAdvisor

I hope to prevent anyone else from having to deal with a company that has such complete disregard for their own tagline of "Total Commitment to Quality Service". Smart Way is a dishonest, and very disrespectful company. Absolutely the worst customer service myself and my family have EVER had on both the shipping and receiving end. They gave a quote and then charged an outrageously higher price. They were elusive about when our belongings would actually arrive, and it took four weeks to arrive instead of the previously agreed-upon two. They were not forthcoming with any information about our belongings' whereabouts or delivery date. They demanded that we pay before receiving the belongings, so we were unable to see their condition until after we had paid (surprise - the boxes were completely battered). They said they would arrive for delivery between 9 and 10am, and at 10:30 when they had not arrived, we called, only to be told that they were delayed and would arrive in an hour (but didn't think they needed to call us to tell us this). They did not arrive until 1pm - a full FOUR HOURS after they said they would arrive. They will completely disregard your schedule. I called the office to raise my concerns, only to receive the worst customer service EVER - I was hung up on twice, and spoke to a David, who was incredibly rude to me. I am appalled that they are able to keep a business operating when this is how they treat their customers. I'm disappointed that I have to give them even one star in order to leave this review.

Horrilbe service and damaged goods.

Review · 17 Jan 2019 · MoveAdvisor

I moved with them and was quoted 2 weeks, the delivery took 2 months. I had 2 items damaged to the point that one is unusable. The delivery guy's left garbage in my yard when they left and I am not being reimbursed for the damaged items. Stay clear from them at all cost. I even caught one of the guys sliding a large box down the stairs.

Stay away!

Review · 11 Jan 2019 · MoveAdvisor

This company took six weeks to deliver my belongings from Alberta to B.C. They told me it would only take four days. When I tried contacting them during this time I was ignored. When my furniture finally arrived, some items were severely damaged. When trying to contact their "claims department," I was told I need to speak with someone who did not exist. I eventually gave up. Avoid at all costs!