Reviews of Suntrust Van Lines

Great Moving Experience!

Review · 4 Mar 2014 · MoveAdvisor

It was really great working with Suntrust Van Lines. They were very punctual, very friendly and really professional. They packed all my belongings very well, nothing was damaged, everything was smooth and fast. Thank you for this great moving experience. .

Very Professional.

Review · 5 Feb 2014 · MoveAdvisor

Suntrust Van Lines is not a new name to me because I am one of their regular customers. I used them several times and they were fantastic every time. Actually they always keep getting better, which is a trademark of real professionals. They also offer a very affordable price. So, if anyone is looking to hire a very good moving company then they would be the right choice. .

Outstanding Services.

Review · 15 Jan 2014 · MoveAdvisor

I have used many moving companies in the past but recently I was lucky enough to use Suntrust Van Lines. Actually my friend recommend me to use them. So, I decided to go with them and hired them for the move. It was an office move. After receiving their outstanding service and enjoying their affordable price I have come to one conclusion that this is the best company in business, if not this must be within the top 3 companies in service.

Definitely Recommended.

Review · 13 Jan 2014 · MoveAdvisor

Movers of Suntrust Van Lines are the most efficient movers in business. I hired them for office move. Andrey with his crew arrived on time and did a wonderful job. They are simply great, very professional, fast, efficient and also very affordable. Suntrust Van Lines was recommended to me by one of my cousins and I will be definitely recommend them to all my friends.

Definitely Recommended.

Review · 3 Jan 2014 · MoveAdvisor

The movers of Suntrust Van Lines are very professional and friendly. They treated my possessions with the appropriate amount of care, and had a good attitude throughout. I called them few days before my move and they were able to book my move and provide me with an accurate estimate and within my budget. Maro showed up with his team as schedule and did a great job. They carefully wrapped our furniture and loaded all our belongings. Thank you guys for making my move such a breath. I will definitely recommend Suntrust Van Lines to all.

They need to commit better to their goal of ruining lives.

Review · 1 Dec 2015 · MoveAdvisor

Sun Trust follows an interesting business model based on the Christopher Nolan film "The Prestige." The transaction takes place over three distinct acts: the Pledge, the Turn, and the Prestige. The Pledge is pretty obvious. Someone warm and friendly gives you a suspiciously low estimate to move all your life's belongings for you. It's very convincing because it comes with a NO HIDDEN COSTS (their all-caps, not mine) guarantee. In my case, the warm and friendly representative was Natalie, and I did my best to probe her on this guarantee. "Is there ANYTHING that could cause the charge to be higher than this estimae other than if I go over our agreed-upon square footage?" I asked. The answer was no. I couldn't find the catch! So I signed the papers, gave my credit card information, and then the magic began: Natalie disappeared, never to be heard from again. The next stage, the Turn, occurs when they arrive for pickup. Suddenly you learn the many inventive ways the document you signed can me reinterpreted to allow for new charges above and beyond what you were guaranteed in the NO HIDDEN FEES estimate. In my case it was over $800 for packing material they insisted upon above and beyond what I had already provided, and $300 for stairs that I had told them about prior to the estimate, but which wasn't included in it. It's a great lesson in how the trappings of society are by and large imaginary, and when a company has you utterly by the gonads—as in, you need to be moved out of your apartment by the end of the day and there's no time to hire anyone else—the notion of honesty or integrity disappears. But as Michael Caine intones in the movie, "making something disappear isn't enough. You have to bring it BACK." The tension of the final act is amplified by Sun Trust drawing it…

Worst Move In Our Lives - Crooks.

Review · 30 Aug 2014 · MoveAdvisor

This company has a license to steal and utilitizes that license to its advantage fully. They can steal [which they did] and destroy items [which they did] without blinking an eye. Our orginal price was for $1300 plus but ended up over $3900 with their "extra" charges. I was guranteed they would delivery the items with their own people but this was untrue as they contarcted it to an independent. When they had all the items supposedly packed and placed on the sidwalk outside the aptartment we were basically told I had to pay the price or they were leaving without the items. Mr. Kevin Levine, regestried owner, must surly enjoy the fruits of the items he views and never dellivers. I unfortunately retainted them to move my future wife from Inverness, FL to Newton, AL to be done on 31 August 2013. They were to arrive for the packing, which I had arrange with them, at 11am but finally arrived at 7pm. From then on it was a nightmare as she had to be out of her apartment by the next day. They were to pack her china, crystal from the 17/1800's from England, valuable china tea pot collection and clothing [using wardrobe boxes which they didn't]. We paid extra for storage, as didn't take delivery for about 5 months, a their "bonded warehouse". Well they took her fur coats and bundled them up. placed them in bottom of boxes and plied other items on top which ruined them. Suppose to wrap her tea pots but didn't. Upon delivery I was was charged an extra $250 because the delivering driver didn't want to back into my driveway. The contractor brought the items in and basically piled the boxes and would not unpack them for our inspection because we were his 1st stop and he had to get to GA for the next one. When they brought in the China Cabinet it was damaged with pice broken off. I was…

Nightmare Move.

Review · 6 Jun 2014 · MoveAdvisor

This company name changed three times during my dealings with them: Suntrust, D D Relocation, then Conway Moving. I never knew who I was dealing with. Wet and destroyed articles, brocken articles, and lost items. Delivery 7 days late. During packing, one of the movers was called away from my job (I was unaware). This left one man to pack, stack and hand truck items down three floors. The estimated time given to me on packing and loading wea 3 hours, it took a total of 12 hours!! I paid for wordrobes for clothes. My things were thrown into the bottom, none hung up, there were no closet poles in any of the wordrobes. Most of my clothes were wet, wrinkled and smelled musty from laying around for 12 days in a box. This company should not be "serving" anyone. When I tried to reach a manager about my mover leaving my job, I was told because it was a Sunday, there was no one available. How this company got on Angie's list, I have no idea. Save yourself stress when you move..do NOT hire these people. I realize monetary compensation is probably a lost cause, but I would very much like to retrieve a black tote bag filled with generations of photos. This bag would be of no use to anyone but me. I will be filing a claim, but it would have been a nice customer service gesture if someone could have just checked with Vince, the driver, to see if it could be located. All I was told was to "go file a claim"..which I will! .

Complete scam stay away.

Review · 4 Mar 2014 · MoveAdvisor

This company is the worst not only did they refuse to do my move the took $500 dollars out of my account the quote was nowhere near the price stated. I'm am so stressed out about the situation this company is a scam and unprofessional. Stay away!

Our delivery.

Review · 8 Feb 2014 · MoveAdvisor

I wasn't sure about Suntrust moving company! I saw reviews on the web and BBB that made me nervous and I questioned the company! They totally assured me that my furnisher and everything would be fine! And it would be at are new destination on February 8th! No problem! Well guess what it wasn't going to be here and never planned on being here!! It's been moved twice already and who knows where or when it is going to be delivered! So so upset! This is not a reliable company! Would I recommend then ever! Heck no! You really need to check out company's! I thought we did! I sure hope all my thing are not wrecked or taken!! Totally discussed! Diane and Ken I guess the company has no morals and don't really care about there clients!