Reviews of Texas Movers Group

Great move.

Review · 31 Mar 2020 · MoveAdvisor

If you're searching for a mover in Texas, look no further. These guys were cool, hardworking, and they handled everything with such care, These guys really took care of my things for me and I have a lot of really bulky hard to manage furniture. Getting the pool table out of the basement was a hard thing to do on its own. True professionals, they worked fast and didn't scratch a thing, thank your Texas movers group.

Stress-free Move.

Review · 6 Dec 2019 · MoveAdvisor

We used Texas movers group about a month ago and they were great! I wanted to make sure to post about them on since we had such a good experience with them (and such a bad experience with our previous moving company). I think our crew was Carlos (lead), Miguel, and Sammy. They were great, worked hard and quickly. They wrapped our furniture with pads and stretch wrap so everything was protected. If I had any (minor) complaint, it would be that the move took a little longer than expected, but that's because they were being really thorough with everything. Overall, I would definitely recommend them and would use them again.

Scam.

Review · 3 Mar 2020 · MoveAdvisor

They gave me an original quote for $1580 for all the items I have, I specifically asked them to overestimate the sizes of my items to get the highest quote possible. Day of the move comes and the guys start loading my things into the truck. Once they have loaded a couple of items the guy says to me that the quote will actually be $2500 instead of the original because it looks like I have 350 cubic feet of items instead of the original 290 they quoted. He also told me to pay him the entire amount right then and there even though I had deposited close to $500 already. I told him no so he asked for 75% instead even though the original deal was 50% at pickup and 50% at dropoff. I will never be using these guys again and will be filing complaints.

Long Distance Move - Do not recommend.

Review · 9 Sep 2020 · MoveAdvisor

Unfortunately, I would recommend running far away from this company. We scheduled a cross-country move with this company, with packing included. Every interaction was characterized by incompetence and lack of professionalism. We ended up paying ~$800 more than quoted on the day of the move and many of our items ended up broken or damaged. Further detail: Scheduling: Scheduling with Bryan went smoothly (~2 months beforehand) and we requested an overestimate on price to make sure we were within budget. We chose a two day window of Sunday/Monday for the move. However, on Friday, we had not received confirmation of date/time of the move. After calling multiple times, the dispatcher, Brigitte, called to change the date to Saturday, the very next day. She told me I did not have a choice regarding the change, until I brought up that we had signed a contract that stated pickup would be Sunday or Monday. She then confirmed a pickup for Sunday. On the next evening (less than 24 hours before our scheduled pickup), Brigitte called again and stated that the pickup had to be changed to Monday. During the phone call, she did not apologize or express any sympathy for the last minute change, and when I expressed that I felt this was unprofessional, she responded saying that "this isn't unprofessional, we could have just not shown up at all." So that's apparently the bar. Day of move: The movers arrived in the morning without the call we were told we would receive prior to their arrival. As others have mentioned, our cost the day of the move increased ~$800 despite selling one big item (a dresser) and packing many items on our own. The movers were very efficient and worked well, but I do have to note that we had to remind them multiple times to wear masks while inside our home. I…

Most Dishonest Company EVER.

Review · 17 Aug 2020 · MoveAdvisor

They gave me a low and reasonable bid based on an accurate inventory list. Not only was the list accurate, but I sold a few larger items before they even arrived. My quote DOUBLED and they absolutely refused to honor my previous quote. Of course, Tommy - the super friendly scam artist who sold me the plan, was nowhere to be found after the bait and switch went down. Went from a $1900 quote to paying $3200. Absolute scam. Avoid at all costs.

Long Distance Move.

Review · 9 Aug 2020 · MoveAdvisor

As others have said they give you a low bid. Once they arrive the quote doubles. This is an amateur moving company. My quote moved from 1400 to 2800. Run away from Bryan and the rest of these dishonest people. The truck that arrived was barely drivable and only one person to unload the truck. If we didn’t help, the guy would have taken longer. This is not a moving company. Dishonest amateur movers. Avoid them at all cost. B.

Never Again!!

Review · 20 Jun 2020 · MoveAdvisor

CUSTOMERS BEWARE! If money and transparency is important to you then please take the time to read and reevaluate!! Initially, the sales representative Bryan and manager Mike that I spoke with was so helpful and kind when assessing my inventory via phone. Other mover companies wants a video assessment but this company did not, which should have been my first clue, but Bryan assured me that they were “not like other moving companies” that hike up prices once they arrive to pick up the items. I told them I needed only my bedroom set picked up from my home and other items picked up from a 10x10 storage (that wasn’t even completely full). The sales rep did a verbal inventory of all the items I had and all was well. They quoted me for $1659 which I signed off on. Fast forward to today (move day) and several “assurances” later, the movers came and marked up the price substantially! They doubled in price saying it would now be $3400!! For a 1 bedroom apartment?!? Out of their minds! They told me that my 10x10 is measuring out to 800 cubic feet and the sales rep has calculated 467 cubic feet. Even though they admitted that it was issue on THEIR end and that apparently their computer didn’t calculate my 10x10 storage, they asked me whether or not I was going to move forward with the move! Even the paperwork I signed off on states they will be making a second stop to a 10x10 storage, but no one mentioned the price changing and I called them back numerous times about other questions I had. This company preys on people who are in time crunch to move. They give you their assurances that they won’t hike up the price when they get to your home, have you sign off on this “final price”, take your deposit, and then wait until they are out in your front yard to double the price. This…

Bait and Switch Scam.

Review · 11 Mar 2020 · MoveAdvisor

Bait and switch as others have said. I was quoted $1500 on the original quote and had them oversize my things just to have an overestimate of the cost. On moving day, the guy came and said that my items seemed to be 350 cubic feet instead of the original 290 (he didn't measure anything, just walked in and said this after 5 seconds). He also said that I will need van services so he added $350 for that even though I specifically asked the sales guy during my first call if I would need a van and he said no. In the end, the total went from $1500 to $2500. I will never use these people again and would not recommend them to anybody.

Stole My SS Card, Birth Certificate and Car Title.

Review · 28 Nov 2019 · MoveAdvisor

DO NOT USE THEM!! They also severely scratched and chipped 2 furniture pieces. They horribly packed my expensive leather shoes, boots and coats by putting them at very bottom of tall boxes!!

Most dishonest company I have ever interacted with.

Review · 11 Oct 2019 · MoveAdvisor

This is by far the most dishonest company I have ever interacted with. It started with a decent sales process. A good estimate. Everything went downhill from there. A few hours prior to pick up. They called and changed the date. Problem is I live an apartment building and could not reschule the pick up with the elevator. On pick up, they waited that everything was in the truck to change the estimate with no real measurement. It took them 24 days to deliver! Late as per the contract but now they contest it and use "business days" to prevent any liability. A lot of things arrived damaged or broken. They push you through an offline insurance form hoping you will not file anything. Interactions all throughout the ordeal have been agreesive at times, especially the manager or dishonest, always changing the delivery times. Horrible experience.