Reviews of US Movers Inc

Great Move.

Review · 13 Aug 2020 · MoveAdvisor

Having a great Move with US Movers, Firstly I checked up the approximate Vale of my move on my moving reviews website. After that they gave me a approximate amount which I have to pay them. After sometime they called me and told that their team members will be at your house in just 20 minutes. And also they are very affordable. I would highly recommends them to everyone.

Great Experience and Customer Service.

Review · 18 May 2020 · MoveAdvisor

I don’t usually write reviews unless I am really impressed or really disappointed. In this case, I was extremely impressed. US Movers called the day before and the morning of the move and arrived on time. They did an excellent job packing the furniture. On arrival, they quickly unloaded everything and put things in their place. The Ikea bed had to be disassembled because of the tight staircase but it was done quickly and without complaint. Overall, we were extremely impressed with Dan and his partner and I would highly recommend them to anyone. The price was fair and the quality was above my expectations.

Absolutely Horrific.

Review · 30 Oct 2020 · MoveAdvisor

After charging double the initial quote, this company, through gross negligence, subterfuge and outright theft have cause me damages well in excess of 15000 dollars. They are the absolute worst moving company I have ever dealt with in my life, and I've moved at least 30 times around the country.

Rude, Inattentive, Broke Things, Won't Pay.

Review · 29 Oct 2020 · MoveAdvisor

I used this company to move from TX to PA and have never had a worse moving experience. Their quote was barely over half of the final cost. They damaged goods which would cost at least a thousand dollars to replace. They will not cover boxes I packed. Their movers ignored any sort of "Fragile" labels when moving boxes: I saw a box labeled "fragile contains glass" at the bottom of a stack of several boxes. As soon as we had paid them, they stopped being responsive to any communication at all. We asked for receipts several times, and were told they would be emailed, but never were. They said we could pay with a card at delivery, but at the last minute switched to cash-only. Their representative gave us the wrong number to contact him with. They used insulting labels for some items in the official move inventory. We only sought the $0.60/lb. we're entitled to for our damaged items, but they would not even pay that. Their first offer was less than 25% of what they legally owed us, and the second offer was barely over 30% - I was told this was final. What they paid will only cover the repair of our least-damaged item. The last time I moved across the country I did it myself in a U-Haul, and damaged fewer things.

Do Not Book This Company. You Will Regret.

Review · 12 Oct 2020 · MoveAdvisor

They throw around your furniture, charge you more than what they told you, they don’t assemble your furniture, and they also shout at you and are VERY RUDE. They will treat you like you are dogs.

God awful.

Review · 7 Oct 2020 · MoveAdvisor

They scratched up and broke several pieces of glass wear, scratched and chipped the corners of several pieces of furniture, and broke a tv of my grandparents. For the love of god don’t pick these movers they deserve to be run out of business. Unbelievable how badly full grown adults can mess up a move job- teenagers can do it.

Change in price, damaged and unmoved items.

Review · 7 Aug 2020 · MoveAdvisor

Stay away from this company! We started by getting an estimate for the move and setting up a time for everything to be picked up. The day of pickup, the movers they contracted said the estimate they were given by US Movers was way too low and they could not take everything. When it came time to get my stuff to my new house, the driver called and informed me that I would have an extra surcharge for shuttle service because the truck would not fit on my road. A US Mover representative looked at images of the road around my new house when I initiated the contract and assured me there was plenty of room for the truck. When I called them to dispute this, I ended up with an extra $848 charge for the shuttle in order to get my things back. It was when they started moving my things that I also noticed attention to detail, such as a box clearly marked as fragile being at the bottom of a stack of heavy boxes. Finally, the actual move ended up destroying my sofa. Despite the driver who delivered my goods himself writing that the couch is unusable due to structural damage, I am getting harassed by the insurance group for more documentation then I was given. Contacting the support staff for filing complaints is also completely useless. When I asked them to clarify one of the questions in their forms, I got back a standard email with no information relevant to my question. I asked again, and their second reply was literally my exact question except with spelling errors. Working with this company has completely turned me off the idea of hiring movers. After this experience, I will be moving my own goods in the future.

Missing items and late.

Review · 4 Jun 2020 · MoveAdvisor

We heard this was a great company, however they were continuously hours late with zero communication (we had to call multiple times to get any time frames and they were still late for those given). We also are missing a piece of furniture and, conveniently, cannot get ahold of anyone as the customer service closed right as the movers were leaving. I’ve moved across the country multiple times and I’ve never had this much stress from a moving company.

Stay Away Stay Away.

Review · 22 May 2020 · MoveAdvisor

Over 3000 dollars of losses. There insurance coverage is a prue bait and switch scam. I had over 2400 pounds of items damaged there is 60 cent per pound coverage there is 13 pictures that showed the damage items that was given to the company the day of delivery. They offered me 400 hundred dollars now after 4 months a waiting which equals to 690lbs of damages. Here are some of my items were a china cabinet, amoire, hand carved stone table legs,massage bed , 4 by 6 pictures. Most of these items are non fixable because they were dropped numerous times ar delivery . What an f--king mess don't hire them they will destroy everything.

Unprofessional Company, Horrendous Service.

Review · 20 May 2020 · MoveAdvisor

This was an overall terrible company to work with. They showed up late the day of the move and had not been working an hour before they disappeared and said they needed to get lunch. When we said we were needing to get on the road to make sure we met our timeline to start a new job, they said they would be back later but they could just take inventory themselves and let us know about changes later. We declined this shady offer and did not get on the road till way past our estimated time. We hoped this would be the worst of it - it was not. Not only did they end up delivering days after what we said our desired move in date was, they called us 24 hours before the move and said an oversight led them to believe they would need an additional $500 before they could deliver because they could not bring a truck that size downtown. I was furious. Our address has been the same since day one but this was never mentioned. I argued against it and they said they would send a guy to oversee the parking availability and go from there. The guy arrived at 8PM WITH the truck and said they wouldn’t have to charge another $500 that night, but they would in the morning so he had to deliver it right then. We argued with the company and they assured us more help would come and it would be quick - both lies. This odd man proceeded to try to do it himself and the manager started sending our calls to voicemail. He dropped our Ethan Allen desk on its side and dropped boxes clearly marked FRAGILE wrong side up. We were missing a nightstand, everything was dirty, l the wooden furniture had scuff marks and broken chips, the boxes had holes in them, and to boot - he yelled at us and he shoved his phone at me when his manager called. I have never dealt with such a shady, unprofessional company in my…