Reviews of Xpress Moving Vanlines

June 2019 Brookly ny to Delray Beach, fl Move.

Review · 28 Aug 2019 · MoveAdvisor

Excellent job from estimating, packing to delivery. The estimate was based on volume (not weight) and was right on the money when it came truck loading. Pick-up date 6/20/2019 and delivery date 6/30/2019. The household items were packed by the owner and the furniture/bulky items by the movers and NO missing or broken items. A very professional, nice group of people. Thank you.

Excellent experience!

Review · 11 Mar 2019 · MoveAdvisor

Was very worried after hearing about moving company horror stories - items getting stolen, broken, hidden fees, etc.We happy to say it was the apposite side on my move. Three people showed up in New York, we lived on the fourth floor with no elevator, that wasn't a problem for these guys. Straight up pros, great works who never complained once, they worked like machines. They got the job done in a few short hours and were on their way. Same story with the movers that showed up in California. All our items arrived safely in CA in a little over a week with no damage, not a single broken dish. The guys who delivered our belongings were also friendly and handled our belongings carefully while working at a good pace. Tip: when you deal with the office, try to talk to the same person each time. If you don't, the new customer service rep will have to read through your account notes to figure out what's going on with your move. I read good and bad reviews about Xpress ,I unhesitatingly would recommend them to all my friends.

Move.

Review · 8 Apr 2018 · MoveAdvisor

The 3 movers were prompt, reliable made my move ease of mind and stress free. Would definitely recommend this Company.

Happy with them.

Review · 22 Mar 2017 · MoveAdvisor

My move from New York to California was seamless thanks to Xpress Before chosing them, I got multiple quotes from various moving firms. Most of them were brokers, which I did not like because we would have no ideas who actually would have temporary possession of our belongings.. Xpress field rep, Tomas, followed up with me and visited my apt to give me a realistic and adjusted quote. After revising the inventory list, I signed the contract. Two days before the moving day, the office called me to confirm the date & time. On the moving day, the crew was on time, organized, professional and efficient. Two weeks passed and on the west coast, our belongings arrived in a 16 wheeler truck safe and sound. We are very satisfied with them and definitely will use them for our next move (if they are available in California) we only hope the next move is a long time from now because moving is exhausting!

Recent move from Manhattan to Bronx.

Review · 1 Jun 2018 · MoveAdvisor

The 3 movers were not only on time but they were early. In addition they were friendly and made me feel at ease. They wrapped all my furniture. In the process a lamp, 1 plate & 1 Vase was broken. Although im not happy about that I think with 30 boxes that probably isn't too bad.

Avoid at All Cost!!

Review · 10 Sep 2020 · MoveAdvisor

AVOID AT ALL COST!! Bottom line: - Management is extremely unprofessional, unresponsive and rude. - Cost goes up from quote magically. - Movers are careless and actively hide any damage they cause to your furniture, to avoid receiving less tip. - Claims department makes you feel you are being scammed. - Below is a detailed description of our experience, to persuade everyone NOT to go with this company. The city is full of good companies, just ask around and do a better homework than we did. We unfortunately hired this company without looking at the poor reviews available online. As also indicated by other reviewer, they were extremely active when it was time to get hired. However, as soon as the issues began, they vanished off the face of the earth. No response to emails or calls. After a detailed assessment of the size of my apartment, and the furniture and other things in it, I received a quote from an individual named Sam. I specifically asked him to confirm if the quote included each and every cost we would incur, with no possibility of it going up. Sam confirmed without hesitation. On the day of the move, three movers showed up. The moment they walked in, they began throwing around reasons why this move would go up in cost, etc… The movers were extremely careless, they threw things like they were rocks. At some point I decided to tell them to stay away of certain things, which I preferred moving myself. In the new apartment, we noticed damage on one of the closets. We asked the movers and they responded that it was due to the poor quality of the furniture (yes, seriously). Note that we had already moved the same furniture to three different apartments in the past, with zero issues (different company, obviously). As the move continued, my wife noticed that one of…

Awful awful horrible company.

Review · 31 Jul 2020 · MoveAdvisor

I hired this company to move me from NY to California. Spoke with Anthony as I can see many others have and have nothing nice to say about him or my move. He gave me a price of 1900$. The movers came to pick up my stuff they barely spoke English so the language barrier was awful. They ended up changing my moving price to 2800$ I had no choice but use them because I Had to return my keys the next day. This was a total scam clearly this is how they get people they know they have to move so they get stuck with no choice but to settle for that price. I always felt very taken advantage of by my the main man who was handling everything I feel like because I was a female he got over on me. A week later passes I arrive to California I get a call about my things arriving. It was during the protests and riots. Me and my boyfriend had to guide the driver how to get to my block finally they get to my building. As soon as I am speaking to the driver I realize he smells of alcohol heavily. Clearly they’ve been drinking and driving. They start to unload my things to bring them upstairs. As they’re unloading my dresser they drop it on the ground off the truck. I was furious and was eager to see the damage. What happened next wasn’t what I expected. Besides the fact that I already knew my dresser was already ruined I started to unwrap my things as they were bringing them up. Mind you I also helped them bring most of the things up because they were super slow. Anyways I start to un pack the furniture and begin to notice all the damage caused to all my belongings. My dresser was obviously ruined scuffs, scratches, dents and hole all over. My white bar table completely ruined. My coffee table has a feel gashes in it. My garbage can for my kitchen was complexity dented in. And on top of…

Couldn't even provide a correct quote.

Review · 21 Aug 2019 · MoveAdvisor

I was out of the country when my previous mover cancelled. I contacted XPress Vanlines to see if they would be able to do this and explained I only had email access. I sent Fred the information, in writing, several times and they continually got the information for the move incorrect (they were going to send my things to CA instead of NJ, they kept writing different towns than what I had given them in writing, they kept asking for the same information over and over again, and then said it was a surprise when I reminded them there was a 3rd stop even though it was clearly in the initial email). I am glad I was not able to speak to them on the phone because I can't imagine how much worse it would have been without the paper trail. I am glad I avoided using this company since everything they had done leads me to believe the move would not have gone smoothly and now that I have seen other reviews regarding pressure tactics with asking for more money and the unreliability I definitely feel better about my decision not to go with them. Moving is stressful enough without dealing with movers who can't be bothered with the details.

Worst movers ever!!

Review · 3 Oct 2017 · MoveAdvisor

Do not use this company!! They broke everything !! Nothing was wrapped correctly, everything arrived broken !! I expressed to them before the move that I had very expensive fragile items! I was assured for the extreme amount of money I paid for the few items that were moved, this would be done! Upon arriving, and paying full in cash, everything was broken!! They did not offer to replace or fix any item, I had to put in a claim form that took a year to be offerred pennies!! When asked for a refund for an inadequate move they refused !! This is the worst moving company ever!!

Extremely Negative Experience.

Review · 13 Feb 2017 · MoveAdvisor

Don't expect your items to be dispatched in a timely manner or delivered within your expected time frame. My items showed up over six weeks after I had them loaded onto their truck! Also don't expect a modicum of customer service once you pay their pick up fee. Office people became horribly uncommunicative, rude and unapologetic about the ridiculously long delivery wait time. I have HUGE regrets about using this company.